Agency Account Manager

Are you an enthusiastic account manager with experience working with creative and digital teams and setting client expectations for deliverables? Do you possess solid critical thinking and problem-solving skills, with the ability to navigate competing priorities in a fast-paced, high volume environment? Are you a Type-A organizer with a relentless drive and keen attention to detail?

Our client is seeking an Ad Agency Account Manager to join their team. Ultimately, we're looking for a smart, high EQ and hungry superstar in-the-making who wants to have fun while helping companies crush their goals.

The Account Manager works in partnership with the Director of Business Development, digital teams and creative teams to help identify the project strategy, plan, estimate timing, and manage the client expectations to meet expectations of quality, turnaround time and return on ad spend. Must uphold the highest level of client communications, both written and verbal, always evaluating communications through the lens of building the client relationship.

You Will:

• As part of the Business Development team, assist in the planning and development of appropriate communications to meet/exceed client goals
• Work with other team members (Digital Managers, Digital Specialists, Creative Copywriters & Designers) to help develop project proposals/SOWs and creative briefs including message direction, in preparation for communications creation and production
• Present project communication and account management from start to finish including liaison between the creative team and client, internal/client reviews, proofreading, translation, and production
• Develop and manage project estimates and timelines for all projects; contribute to monthly billing meetings  
• Be a critical thinker and empathetic listener in order to identify problem areas of campaigns, or realize new growth opportunities for client
• Work with the team to review creative prior to being shared with clients to quality control
• Craft and track detailed project schedules to ensure on-time delivery
• Commit to and exemplify our agency values (Creativity, Results, Efficiency, Esprit de Corps, Persistence & Show)